COVID-19 Update

Important Updates Regarding COVID-19

As always RotterdamVeterinary Hospital is focused on the health and safety of our patients, our clients, and our staff. In accordance with recommendations from the American Veterinary Medical Association, Central Veterinary Hospital is taking the following steps to help manage the COVID19 emergency.

1. Please refrain from coming to the office if you are sick or have a known exposure to COVID19. Our receptionists are happy to assist you in rescheduling your appointment. There is no fee for cancellation, and doing so in a timely fashion allows us to prioritize pets who need to be seen.

2. We are now pleased to offer curb side assistance. This will help us keep down traffic in the lobby. Please call the front desk at arrival for your scheduled appointment to check in. A staff member will greet you at your vehicle and escort you into the office.

3. We will now devote more of our schedule to drop off exams. Clients can call the front desk to schedule a drop off visit. These appointments allow you to drop off your pet, receive communication over the phone or via email from one of our doctors or staff, and then schedule a pick up time. Again, please utilize our curb side service and call when you arrive for a drop-off appointment.

4. We will work to minimize our time in closed exam rooms with clients, both for the safety of our clients and staff. Please allow our trained assistants and technicians to help hold your pet during in-person appointments.

5. Please contact us via email with any routine questions that may eliminate your pet’s need for an in-person visit. At this time we have not shortened available hours, however, we will keep you updated with any changes.

We will continue to monitor the situation and follow best practices for the Rotterdam Veterinary Hospital Community. Thank you for your understanding during this time.